Dispatch, Shipping & Returns
Here at Survival and Outdoors we are determined to do everything we can to give you the very best shopping experience.
Our goal is quick dispatch and happy customers. Due to the nature of the survival industry, in times of national and international crisis our dispatch and email response times may be slower than usual.
During normal operating:
If your order is placed before midday, we will endeavour to dispatch on a ‘same day’ basis.
All orders placed after midday will be dispatched the following working day
All UK shipping is handled via DPD
UK Mainland - £4.95
UK Non Mainland - £15.00**
Europe - Airmail (5-7 Working Days) £20.00
Rest of World - UPS Express (10-15 working days) £30
**We operate a flat rate for non-mainland addresses due to the additional charges that are levied by our couriers.
If you believe that your parcel is small or that your address falls within UK mainland post codes, please contact us to discuss your shipping.
Returns, Faults & Damaged Items
If you are not completely satisfied with your items then you can return them to Survival and Outdoors within 15 days of delivery. It will need to be unused and in the original condition including any packaging. Faults and damages need to be reported within 48hrs of delivery.
Please return to:
Survival and Outdoors
Treloggan Industrial Estate
Please include a note with your order number and the reason for the return.